Privacy Policy

Last updated: 20 October 2026

This policy explains what personal data Palm Lifestyle collects through palmlifestyle.ae, its enquiry forms, WhatsApp and its yacht data services for AI assistants, why we use it, who receives it and the choices you have.

1. Who we are

Palm Lifestyle is a yacht brokerage registered in Monaco with an address at 27 Boulevard Albert 1er, 98000 Monaco, Monaco. We are responsible for the personal data described here.

Contact for any privacy question or request: contact@palmlifestyle.ae.

2. What we collect

When you send an enquiry

Our forms (charter, purchase, sale or valuation, brochure, contact) collect what you choose to give us:

• your name, email address and phone number;
• the details of your request, such as the yacht, dates, number of guests, destination, budget, preferred size, timeline, the yacht you want to sell, and your message;
• the language of the page.

With the enquiry we also record how you reached us: the page you sent it from, the first page you visited, the referring website, campaign tags in the link (UTM parameters, Google and Meta click identifiers) and, when our network provider supplies it, your country. These are used only to understand which pages and campaigns bring enquiries.

When you contact us on WhatsApp, by email or by phone

We receive your number or address and the content of your messages. WhatsApp messages are also processed by WhatsApp (Meta) under its own terms and privacy policy.

When you browse the website

• Our web host keeps standard server logs (IP address, browser, pages requested, date and time) for security and operation.
• Our website stores, in your own browser (local storage), the first page you landed on and campaign tags, so that an enquiry you send later can be attributed to the right source. This stays on your device until you clear your browser data.
• We use analytics and advertising measurement tools (such as Google Analytics, Google Tag Manager, Google Ads and Meta) to measure visits and enquiries. These tools may set cookies and receive information about your visit, under their own policies. [Cookie consent: describe the banner or settings available on the site, or remove this sentence.]

Our yacht data service for AI assistants

We publish the yachts listed on our website through a read-only data service (an API and an MCP server) that AI assistants such as ChatGPT and Claude can use when their users ask about yachts. This service:

• returns only public information about yachts (specifications, published prices, locations, photos and links to our pages). It never returns personal data about anyone;
• does not require an account and does not identify the person using the assistant. We receive only the search request the assistant sends, for example “charter, Greece, 10 guests”, not your name or your conversation;
• does not store search requests in our database. Requests may appear in our web host’s standard server logs. To prevent abuse we count requests per visitor for two minutes using a one-way hash of the IP address; the IP address itself is not stored by this service.

Your conversation with an AI assistant is handled by the company that provides it (for example OpenAI or Anthropic) under its own privacy policy. If you then contact us through a link the assistant gives you, this policy applies to the enquiry.

3. Why we use your data

• To answer your enquiry and propose yachts, itineraries or a valuation: this is necessary to take the steps you asked for before any contract.
• To arrange and manage a charter, purchase or sale: performance of the contract and our legal obligations (for example accounting, anti-money-laundering checks where required).
• To measure and improve our website and advertising, and to keep the website and our data services secure: our legitimate interests.
• To send you yacht offers and news: only if you asked for them or agreed. You can stop at any time.

We do not sell your personal data.

4. Who receives it

• Our brokers, who receive each enquiry by email.
• Service providers acting for us: our web host, our email provider, our customer relationship (CRM) or automation tool when enquiries are sent there, WhatsApp, and the analytics and advertising tools above.
• When you ask us to arrange a charter or a purchase: the yacht’s owner, central agent, captain or other brokers involved in that transaction, and the professionals needed to complete it (for example lawyers, surveyors, payment and escrow providers), with only the information they need.
• Authorities when the law requires it.

Some of these providers process data outside the United Arab Emirates, including in the European Union and the United States. We use providers that offer appropriate protection for these transfers.

5. How long we keep it

• Enquiries and related correspondence: up to 3 years after our last exchange, then deleted, unless you become a client.
• Client and transaction records: as long as required by law (usually 5 to 10 years after the transaction).
• Server logs: according to our web host’s standard retention.
• Abuse-prevention counters for the AI data service: 2 minutes.
• Information stored in your browser: until you clear it.

6. Your rights

Depending on where you live (including under the UAE Personal Data Protection Law and, for visitors in the European Union or the United Kingdom, the GDPR), you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct it or delete it;
• stop or limit its use, or object to it, including at any time for direct marketing;
• transfer it to you or another provider, where applicable;
• withdraw a consent you gave, without affecting earlier use.

Write to contact@palmlifestyle.ae. We answer within 30 days and may ask you to confirm your identity. You can also complain to the data protection authority where you live.

7. Security

Enquiries are stored in a private area of our website that only authorised staff can access, and are sent over encrypted connections. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to those who need it.

8. Children

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.

9. Changes

We may update this policy. The date at the top shows the latest version; important changes will be highlighted on this page.

10. Contact

Palm Lifestyle — contact@palmlifestyle.ae — WhatsApp +33 6 74 50 67 10